REFUND POLICY

Prime Auto Exchange

1. Overview

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Prime Auto Exchange aims to provide customers with high-quality used vehicles and a fair purchasing experience. This refund policy explains your rights and the circumstances in which a refund, repair, or replacement may be offered.

This policy does not affect your statutory rights under UK consumer law.

 

2. Used Vehicle Condition

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All vehicles sold by Prime Auto Exchange are used vehicles unless otherwise stated.

Customers acknowledge that used vehicles may have:

• Age-related wear and tear
• Minor cosmetic imperfections
• Mileage consistent with previous use

Customers are encouraged to inspect and test drive vehicles before purchase.

 

3. 30-Day Short-Term Right to Reject

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Under the Consumer Rights Act 2015, if a vehicle develops a significant fault within 30 days of purchase, customers may have the right to reject the vehicle and request a refund.

Conditions:

• The fault must not have been disclosed at the time of sale
• The fault must not be caused by misuse, neglect, or accidental damage
• The dealer must be notified as soon as possible

Prime Auto Exchange reserves the right to inspect the vehicle before issuing any refund.

 

4. Repair or Replacement

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If a fault occurs after 30 days but within the first 6 months, Prime Auto Exchange may offer:

• A repair
• A replacement vehicle where appropriate

If the repair cannot resolve the issue, a partial or full refund may be considered depending on the circumstances.

 

5. Warranty Claims

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Where a vehicle is sold with a dealer or third-party warranty, repairs may be carried out under the terms of the warranty agreement.

Customers must contact Prime Auto Exchange before arranging any repair work.

Unauthorized repairs may not be reimbursed.

 

6. Distance Sales (Online or Telephone Purchases)

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If a vehicle is purchased without being viewed in person, customers may have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.

Conditions:

• The vehicle must be returned in the same condition as delivered
• The customer may be responsible for return transport costs
• Any excessive use may result in a deduction from the refund

 

7. Deposits

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Deposits are taken to reserve vehicles and remove them from sale.

Unless otherwise agreed in writing:

• Deposits are non-refundable if the customer cancels the purchase
• Deposits may be refunded if Prime Auto Exchange cancels the transaction

 

8. Non-Refundable Situations

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Refunds may not be provided in the following circumstances:

• Faults caused by misuse, accidents, or neglect
• Normal wear and tear items such as tyres, brake pads, or clutches
• Minor cosmetic imperfections expected in used vehicles
• Repairs carried out without dealer authorization

 

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Refund Process

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If a refund is approved:

• Refunds will be issued using the original payment method where possible
• Processing time may take 3–10 working days

Prime Auto Exchange may deduct a reasonable amount for usage where legally permitted.

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10. Contact Information

If you experience any issues with your vehicle, please contact us as soon as possible.

Prime Auto Exchange
85 Belmont hill, se13 5ax
Phone Number 07377406816
Info@primeautoexchange.co.uk